About Us

“We put our clients respect, representation and reputation first!” – Adele S. Busch, CEO


Our story

Our business is built on one simple premise:

In the business world, it’s important to truly ENGAGE with people on a personal level. A phone call can do more than all the email, texts, tweets, online ads, and other ways of communicating. Our calls focus on Living Business Development, not telemarketing.

Therefore, Our Purpose is built on the value of Business Relationships and Business Connections as channels of referrals, opportunity, relevance, service, sustainability and success for our clients and their customers.

Consider customer retention rates for your business. Personal telephone calls will help earn customers and produce “customer advocates” for life (and be the “secret to your success”). 

Consider the “Lifetime Value of your clients.

The longer a business keeps a customer, the more profitable the customer is for the business” (Vavra, T. G., 2019, The Advantages of Aftermarketing. American Salesman, 64(2), 19–25).


Adele S. (Knieser) Busch

HOMETOWN: Olean, New York

GRADUATED FROM: Columbus State Community College – A.A.S, Health Information Management, Magna Cum Laude. Indiana Wesleyan University – Bachelor of Science, Business; Life member of Phi Theta Kappa National Honors Society.

B2B CLIENT INDUSTRIES SERVED: Benefits Consultants, Business Consultants, Sales Executives, Medical Ancillary Services, Lead Generation Services, Financial Services, Real Estate, Specialty Retail, Professional Trade Associations.

NUMBER OF YEARS IN BUSINESS: 7 but I have used the phone professionally for my entire adult life.

COMMUNITY SERVICE: Parish Council Member; Our Lady of Lebanon Maronite Mission Parish; Delegate to the National Apostolate of Maronite Catholics, Vice-President Indiana Wesleyan University Alumni Association – Columbus Chapter. Associate Chapter Director, Synergy National Business Development Community – Buckeye Chapter. Part-time Sales and Customer Service Associate at MetroFitness – Hilliard.

FAMILY LIFE: Proudly married to husband, Roger Busch. Twin daughters, Margaret Busch and Theresa Busch-Reed, Son-in Law, Paul Reed. 

RESIDES: Hilliard, Ohio.

PETS: CoCo, our lovable, cuddly rabbit.

HOBBIES: Reading business history, and novels; researching information and academic articles for clients and friends; learning to speak and read Arabic, the language of my culture and heritage.

FAVORITE FOODS: Authentic Lebanese/Mediterranean, Indian, and Mexican. Coffee and chocolate!

FUN FACTS: Adele loves to lift weights and a good full body workout at the gym a few times a week. She also loves to ride the bike trails around Hilliard.

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More About US

Treating Customers Generously and Respectfully is in Our DNA

We have included some articles about the first generation business people in Adele’s family. As with almost everyone’s family, they were immigrants who came to America from Lebanon to build a better life for themselves and their families. Adele’s grandparents, Najem & Anna Knieser were no different.

Najem became a generous, successful and well respected business leader in the community. His hallmark was finding ways to help people personally and professionally through his retail business. Najem & Anna passed these honorable qualities on to their children, and grandchildren.

Why did they succeed so well? Simply put, they dealt honestly and fairly with everyone and they respected and valued their business relationships.

You can read about her family’s storied customer service skills, and the stature they had in their community because of their hard work, honesty, respectful attitude, faith and business performance.

We Continue That Family Tradition

Our Mission is to personally connect our clients with THEIR customers/clients and prospects. We do that through custom designed, personalized calls – NOT telemarketing “peddling,” but earnest and sincere contact to let them know that we actually care about them.

Our Goal is to help you grow your business and your relationships one call at a time. Each phone call is designed to be a “personal invitation” for the recipient to experience the quality of your business services.

Our Core Values might be called “corny” or old-fashioned, but our primary belief is in the Golden Rule – we treat YOUR clients as we treat you – with business courtesy and concierge-level etiquette.

We will ALWAYS do our best to represent YOU in the most professional manner possible at all times. We work WITH you to meet hard and fast but reasonable objectives.

Our Business Philosophy

We believe:

  • The telephone is a powerful and effective business tool. It can be used to complement marketing strategies and further promulgate your business story.
  • Mutual respect, expressing gratitude and professionalism on the phone produce positive results.
  • The power of effective personal communication in business is a proven competitive advantage within and outside the organization and helps to drive successful performance.
  • People are receptive to “Old-fashioned” business courtesy.
  • Our satisfied clients, colleagues, and those we have called believe and perceive in the high value and positive impact telephone outreach can have on business relationships.
  • Working within the scope of “Reasonable Expectations” produces reasonable results.

Serving Olean for 6 decades!

Want to know what we can do for you?

Telephone Tips That SELL!

Get the e-book: Telephone Tips that SELL! 501 How to ideas and affirmations to help you get more business by phone!

Strategic Partnerships

Who we work with

“Think Local, Act Global” (Verne Harnish, 2013). 

Because of our relationships with various companies our potential is unlimited. We can reach anyone, anywhere from our headquarters in Hilliard, Ohio to cover many of our client’s needs. We can deliver for you through reliable, scalable telephone strategies- for ANY SIZE PROJECT – using customizable systems that generate high rates of responsiveness and lead generation.


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Your business. Your future.

Why Choose Us

More than 30 years of experience.

 Ready to Listen.

 Results Driven.

 Great Customer Service.

 We value Business Relationships 


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Workdays at 9:00am – 5:00pm

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(614) 477-2961

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