Our business is built on one simple premise:
In the business world, it’s important to truly ENGAGE with people on a personal level. A phone call can do more than all the email, texts, tweets, online ads, and other ways of communicating. Our calls focus on Living Business Development, not telemarketing.
Therefore, Our Purpose is built on the value of Business Relationships and Business Connections as channels of opportunity, relevance, service, sustainability and success for our clients and their customers.
Consider customer retention rates for your business. Personal telephone calls will help earn customers and produce “customer advocates” for life (and be the “secret to your success”).
Consider the “Lifetime Value of your clients.“
The longer a business keeps a customer, the more profitable the customer is for the business” (Vavra, T. G., 2019, The Advantages of Aftermarketing. American Salesman, 64(2), 19–25).
MEET THE OWNER
Adele S. (Knieser) Busch
Adele spent nearly 25 years in administrative and client services for various healthcare settings. She was responsible for collaborative efforts with patients, vendors, attorneys, insurance companies, and physicians, always in a highly professional, and friendly manner, especially on the telephone. Her work was recognized as meeting the highest standards. Her employers were always well represented by Adele, in and outside of the workplace.
Board Certified in Health Information Management by the American Health Information Management Association, Adele’s education, professional experience and training are exemplified in all her efforts. Adele recognizes and respects the integrity and confidentiality of business information. She is also proficient in researching information for business, academics, and healthcare.
Adele is also a lifelong learner. She earned a Magna Cum Laude Associate’s Degree from Columbus State Community College in 1996 and achieved a life-long goal of a Bachelor of Science Degree in Business 2016 from Indiana Wesleyan University College of Adult and Professional Studies. She is a Life Member of Phi Theta Kappa National Honors Society.
Perseverance and striving to gain more knowledge are also in her DNA. Adele is an avid reader of business history, biographies of noteworthy people, historical documentaries and Biblical history. Adele is also an enthusiastic Adult Education Advocate. She moderates the Adult Higher Education Group on LinkedIn (https://www.linkedin.com/groups/7033795). Adele is an EWI ASIST Scholarship Committee volunteer, a member of Columbus State Community College, Indiana Wesleyan University Alumni Associations, and a volunteer mentor to adult students.
Adele and her husband Roger have been married since 1982 and are the parents of identical twin daughters, Margaret Busch, Theresa Busch-Reed and son-in-law Paul Reed. Both daughters and son-in-law are proud graduates of Indiana Wesleyan University. Roger and Adele Busch are active in their church community on a local and national level serving as a Lectors, Delegates to the National Apostolate of Maronites and Parish Advisory Council members. For fun, Adele’s enjoys business networking groups, time with family, scholarly reading and research, and working out at the gym. She is also slowly but surely learning to read, write and speak conversational Lebanese Arabic, the language of her family’s heritage.
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More About US
Treating Customers Generously and Respectfully is in Our DNA
We have included some articles about the first generation business people in Adele’s family. As with almost everyone’s family, they were immigrants who came to America from Lebanon to build a better life for themselves and their families. Adele’s grandparents, Najem & Anna Knieser were no different.
Najem became a generous, successful and well respected business leader in the community. His hallmark was finding ways to help people personally and professionally through his retail business. Najem & Anna passed these honorable qualities on to their children, and grandchildren.
Why did they succeed so well? Simply put, they dealt honestly and fairly with everyone and they respected and valued their business relationships.
You can read about her family’s storied customer service skills, and the stature they had in their community because of their hard work, honesty, respectful attitude, faith and business performance.
We Continue That Family Tradition
Our Mission is to personally connect our clients with THEIR customers/clients and prospects. We do that through custom designed, personalized calls – NOT telemarketing “peddling,” but earnest and sincere contact to let them know that we actually care about them.
Our Goal is to help you grow your business and your relationships one call at a time. Each phone call is designed to be a “personal invitation” for the recipient to experience the quality of your business services.
Our Core Values might be called “corny” or old-fashioned, but our primary belief is in the Golden Rule – we treat YOUR clients as we treat you – with business courtesy and concierge-level etiquette.
We will ALWAYS do our best to represent YOU in the most professional manner possible at all times. We work WITH you to meet hard and fast but reasonable objectives.
Our Business Philosophy
- The telephone is a powerful and effective business tool. It can be used to complement marketing strategies and further promulgate your business story.
- Mutual respect, expressing gratitude and professionalism on the phone produce positive results.
- The power of effective personal communication in business is a proven competitive advantage within and outside the organization and helps to drive successful performance.
- People are receptive to “Old-fashioned” business courtesy.
- Our satisfied clients, colleagues, and those we have called believe and perceive in the high value and positive impact telephone outreach can have on business relationships.
- Working within the scope of “Reasonable Expectations” produces reasonable results.
Serving Olean for 6 decades!
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Telephone Tips That SELL!
Get the e-book: Telephone Tips that SELL! 501 How to ideas and affirmations to help you get more business by phone!
Who we work with
“Think Local, Act Global” (Verne Harnish, 2013).
Because of our relationships with various companies our potential is unlimited. We can reach anyone, anywhere from our headquarters in Hilliard, Ohio to cover many of our client’s needs. We can deliver for you through reliable, scalable telephone strategies- for ANY SIZE PROJECT – using customizable systems that generate high rates of responsiveness and lead generation.
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Your business. Your future.
Why Choose Us
More than 30 years of experience.
Ready to Listen.
Great Customer Service.
We value Business Relationships
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