Testimonials/Case Study
“Our phone calls represent the expertise and integrity of our clients”. – Adele S. Busch, CEO
WHAT OUR HAPPY CLIENTS SAY
(NOTE: Results vary for each project)
David Garrison
Home Equity Retirement Specialist NMLS #1595194
Mutual of Omaha Mortgage – serving the State of Indiana
Indianapolis, IN
Sal Acosta
Business Broker and Managing Partner
Landon and Acosta, LLC
“I’ve had the pleasure of using Adele Busch from ASB Business Services on several of my projects as a business broker. She helped me promote the business that was for sale to targeted audiences of potential buyers through a formal and structured outbound telemarketing program. She has been incredibly helpful, thorough, and diligent. She always went above and beyond the established scope of work, so that I could do the best possible marketing for my clients. I would recommend her without hesitation to anyone that could benefit from this type of professional service.”
Columbus, Ohio
Babiya Polk
Benefits Advisor
AFLAC Independent Agent
“Amazing results with ONE phone call! After TWO YEARS of trying to get in touch with a client via email, and numerous phone calls that were not returned; after several unsuccessful attempts by my district manager to reach this establishment; after a 45-minute drive to visit this client’s location, I was frustrated and stressed about this account. Adele dug in, did research and successfully located email addresses for two key people in this organization. I sent emails to both contacts and after 1-week with no response, I asked Adele to place a call. She was not only able to able speak with a key contact person on my behalf but also SECURED A BUSINESS APPOINTMENT for me to visit this client and update the accounts that were long overdue. Adele made it happen with ONE phone call, after TWO YEARS of repeated attempts. This call took place in 2015, however, I still continue to have a great relationship and earn new business with this client. One phone call from ASB Business Services, LLC has added value and has had a positive impact on my business.”
Columbus, Ohio
Christina Smith
Sales Associate – Coldwell Banker King Thompson
“Adele is a wonderful resource to help you reach the clients you are looking for. She has an incredible calming demeanor on the phone and will assist you in reaching out to your clients.
You can’t go wrong by using her phone and prospect development services for growing your business”.
Matt Wilmers
Director, Business Development
Office Revolution
“Adele is one of the most kind, compassionate and effective people that I have ever had the pleasure of working with. Her positivity and drive are contagious, and any organization would benefit from having someone of her caliber on their team.”
All of my very best,
Matt
Martin J. Mitchell
Exclusive Agent
Allstate
“Adele’s personal calls through ABS Business Services were very powerful to help connect individually with our existing clients, and let them know we care about them! This resulted in additional referrals to our agency because we developed a personal relationship with customers.”
Kurt Novak
Owner/Business Coach
RE/MAX 24/7
“Adele made phone calls for our brokerage to schedule recruitment appointments with real estate agents. She did an excellent job completing the calls on time. Adele brings a lot of passion to her service. Unlike tele-marketers her phone calls are personal and warm, setting a positive tone and resulting in more appointments. Thanks to her service we were able to hire 3 agents. I strongly recommend her.”
Dean Curry
President
Curry & Associates, Inc.
“In 2017 I hired ASB Business Services to contact existing clients of ours to let them know of some new services we were offering that could benefit them. Adele was given a list of clients to contact on our behalf. I received updates as her team worked through the list and the results she received. This allowed my staff to follow-up with the customers that requested it and further allow us to add value to our relationship. This service allowed us better Customer Retention over a generic email system.
I will work with ASB Business Services again on future projects.”
Kyle Snyder
Realtor & Real Estate Consultant
RE/MAX 24/7
“Adele is a true asset. She has always conducted business in a professional, detailed, and thoughtful manner. Provides regular updates, detailed tracking, and is always looks for ways to improve the outcome. I’ve never had to worry about her work, allowing me to focus on other important aspects of my business”
Gerri Speer
President/Owner
CIC
“Working with Adele Busch and her company is a wonderful experience. She represented my company well and helped us earn important business opportunities”
Donna Meiser
Coordinator of Alumni Relations
National, Global Campus at Indiana Wesleyan University
“Adele S. (Knieser) Busch, is a business owner, leader and Indiana Wesleyan University Graduate. She is a #worldchanger We are proud of you and your leadership Adele!”
Lt. Col. (Ret) Kathy Lowry Gallowitz
Chief Innovator Vanguard Veteran LLC
“Adele is the gal you want by your side as you build your business. She is a great lady and awesome at what she does. She gives it her all”.
Wendy McWherter
Executive Coach
McWherter Coaching Group, LLC.
“Adele did a great job with phone calls and received some positive feedback for me to follow up on in the weeks to come. I believe a few of those prospects will become clients. She also provided on target advice about a phone strategy for placing the calls and communicated my message clearly. Above all, Adele treated my prospects with respect. I am glad for her expertise and assistance”.
Ingrid Fields
Dublin Ohio
“Adele Busch is professional, ethical, and genuinely committed to helping her clients succeed. She takes ownership of every project, works diligently to achieve her clients’ goals, and delivers results that contribute to business growth.
We greatly enjoyed working with Adele and highly recommend ASB Business Services, LLC to any company seeking reliable Business Development Services.”
Case Study: Personalized Outreach for Medicare & Health Insurance Clients
Company: Robert Crouch Insurance, LLC
Industry: Medicare & Health Insurance
Location: Columbus Ohio
Owner: Robert Crouch, Licensed Insurance Agent
The Challenge:
Coordinating and Scheduling a High Volume of Client Appointments Within Tight Enrollment Windows.
Robert Crouch Insurance, LLC is an independent insurance agency in Columbus, Ohio specializing in Medicare and health insurance for individuals, families, and small businesses. Maintaining strong and trusted client relationships is essential, especially during renewal season.
Each year, approximately 900–1,000 clients require personalized guidance and policy renewals within tight enrollment windows prescribed by the government (usually occurring in October through December). Coordinating that volume of appointments, while maintaining day-to-day operations of the agency, and still delivering a high-touch, client-centered experience, posed a significant operational challenge.
With limited internal staff, conducting a comprehensive outbound calling campaign to personally connect with every client was simply not feasible.
The Solution:
Partnership with ASB Business Services, LLC for Appointment Calls.
To bridge that gap, the agency partnered with ASB Business Services, LLC for professional telephone outreach services.
Adele personally conducts outbound calls to every existing client to schedule their annual renewal meetings. Because these annual renewal meetings are so important, several attempts are made to contact each client, if necessary. It is more than just scheduling. Adele creates a meaningful connection, engaging each client with warmth, attentiveness, and genuine care.
Every interaction reflects the agency’s values. As a result of the personal outbound calls, clients experience a sense of appreciation, trust, and assurance, knowing their health insurance needs are being attentively handled well before their scheduled meetings.
The Results:
Timely Appointments. Happy Clients and Operational Efficiency.
Through strategic timing and thoughtful planning, ASB Business Services, LLC connects with our insurance clients 1–2 months ahead of their renewal deadlines, ensuring:
- Appointments are scheduled well in advance
- Clients feel prepared and informed
- Last-minute scheduling stress is minimized
- A smooth, organized renewal season for the agency
TESTIMONIAL
“Adele has become an invaluable extension of our team. Each year, she personally calls all of our clients to schedule their renewal meetings for the fall.
In addition, when we host special midyear webinars, she reaches out to hundreds of clients to invite them individually to participate in the webinars, ensuring they feel informed and included.
ASB Business Services, LLC communicates with warmth, professionalism, and genuine care, the same way we would want to treat our own clients. She truly treats them like family.
We couldn’t be happier with our partnership. Our clients love her and so do we.”.
Robert Crouch
Owner
Robert Crouch Insurance, LLC
Your business. Your future.
Why Choose Us
More than 30 years phone experience
Authentic, human-to-human communication
Professional, brand-aligned representation
Flexible, scalable support tailored to you
Noticeable impact and client engagement
Consistent, reliable outreach clients can trust
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